Complaints


Contact Us

Please feel free to contact us using one of the the following methods for any query that you may have. UK Meds will respond as soon as possible to enquiries.

UK Meds Direct Ltd
Unit 15 South & Wilford Ind Estate
Ruddington Lane
Nottingham
NG11 7EP
England, UK
Company Reg. Number: 10225625

UK Meds Telephone: 0115 977 8376 9am-5pm (Monday to Friday)

International Telephone: +44 115 977 8376 (for calls outside of the UK)

Email: enquiries@ukmeds.co.uk


Complaints Procedure

We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards and ensure it doesn't happen again. If you have a complaint, it must be received in writing at our main office address.

If your complaint is concerning a pharmacy related incident please contact our duty pharmacist in the first instance IN WRITING at the address below:

UK Meds Direct Ltd
Unit 15 South & Wilford Ind Estate
Ruddington Lane
Nottingham
NG11 7EP
England, UK

Should you not be satisfied with the outcome of your complaint, your next option would be to contact your local health authority with the nature of your complaint. If at this stage your complaint has not been resolved, you may wish to contact the General Pharmaceutical Council who can be contacted using one of the methods below:

Telephone: 020 3365 3400

Online form: www.pharmacyregulation.org/contact-us