Your Order Status

Your Order Status

Check for what your order status means

Status What it means
Approved Your order has been approved by the doctor and is with our Pharmacy team for dispensing. Express Delivery orders that are signed off and approved by the doctor on our system between Monday to Friday will be dispatched as a priority. Standard delivery orders will normally be dispatched within 24 hours of approval.
Shipped Your order has been shipped and your tracking number has been emailed to you so that you are able to track your order.
Processed Your order has been received and is with the doctor for approval. Our doctors work Monday to Friday 9am to 5pm and we try our best to have all prescriptions approved by the Doctors within 24 hours of receiving an order.
Declined Our Doctor has rejected your order - There could be a number of reasons why a doctor has rejected your order, this will be to do with the answers you gave during your initial online consultations or a conflict with the medication your currently taking. Unfortunately we are unable to overturn a doctor's decision and recommend that you make an appointment to see your own GP as soon as possible.
Backorder Your item is on back order and will be shipped to you as soon as your item comes back into stock.
On Hold Our Pharmacist needs more information and will be in touch with you shortly.