Our refund policy does not allow for any medication to be returned – this is for safety reasons. We are not authorised to resend returned medication. If you have any unwanted or unused medication, you can take it to a local pharmacy and they will disposal of the products safely.
If you have ordered any of our products that are to be delivered by post, you have the right to cancel an order up until the point your medication is dispatched. You can do this by sending an email to [email protected]
Your consumer right of return and refund
If you are a consumer, you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Regulations”) during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep goods, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.
However, for reasons of health, hygiene, safety and copyright this cancellation right does not apply in the case of:
Your legal right to cancel a contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the contract between us is formed. Your deadline for cancelling the contract then depends on what you have ordered and how it is delivered, as set out in the table below:
|Your Contact||End of the cancellation period|
|Your contract is for a single product (which is not delivered in instalments on separate days).||The end date is the end of 14 days after the day on which you receive the goods. Example: if we provide you with a Dispatch Confirmation on 1st January and you receive the goods on 10th January you may cancel at any time between 1st January and the end of the day on 24 January.|
|Your contract is for either of the following: one product which is delivered in instalments on separate days. Multiple products which are delivered on separate days.||The end date is 14 days after the day on which you receive the last instalment of the goods or the last of the separate goods ordered. Example: if we provide you with a Dispatch Confirmation on 1st January and you receive the first instalment of your goods or the first of your separate goods on 10th January and the last instalment or last separate goods on 15th January you may cancel in respect of all instalments and any or all of the separate goods at any time between 1st January and the end of the day on 29th January.|
|Your contract is for the regular delivery of a product over a set period.||The end date is 14 days after the day on which you receive the first delivery of the goods. Example: if we provide you with a Dispatch Confirmation on 1st January in respect of goods to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10th January, you may cancel at any time between 1st January and the end of the day on 24th January. 24th January is the last day of the cancellation period in respect of all goods to arrive during the year.|
You can e-mail us at Customer Services at [email protected] or contact our Customer Services team by telephone on 0115 907 0050 or by post to Cancellations, Medi Direct International Ltd, Unit 24, Wilford Business Park, Ruddington Lane, Nottingham, NG11 7EP, UK. If you are e-mailing us or writing tous please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.To cancel a contract, you just need to let us know that you have decided to cancel.
If you cancel your contract we will:
If you have received the goods and we have not offered to collect it from you: 14 days after the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us.
For information about how to return goods to us, see provisions set out below;
If you have not received the goods or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the contract.
If you have returned the goods to us under this consumer right of return and refund pursuant to the Regulations because they are faulty or mis-described, we will refund the price of the goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
We will refund you on the credit card or debit card used by you to pay, but in the event of a partial refund we reserve the right to issue a cheque to you. If the card you used to pay with expires before the refund is made please call us to give us your new card details.
If goods have been delivered to you before you decide to cancel your contract:
Do not throw away any medicines via wastewater or household waste. Ask your local pharmacist how to throw away medicines you no longer use.