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Our complaints procedure

We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards and ensure it doesn't happen again. If you have a complaint, it must be received in writing at our main office address.

UK Meds Direct Ltd
Unit 3, Castlebridge Office Village
Castle Marina Road
England, UK

We aim to acknowledge all formal written complaints within two working days of receiving them and to respond substantively to all complaints within five working days of receipt.

If you would prefer to email us, then please email our help email address at [email protected]. If you would then like this escalated, we can pass this onto our Head of Customer Experience for UK Meds