Our complaints procedure

We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards and ensure it doesn't happen again. If you have a complaint, it must be received in writing at our main office address.

If your complaint is concerning a pharmacy-related incident please contact our duty pharmacist in the first instance in writing at the address below:

UK Meds Direct Ltd
Unit 3, Castlebridge Office Village
Castle Marina Road
England, UK

Telephone: 0115 907 0050


We aim to acknowledge all formal written complaints within two working days of receiving them and to respond substantively to all complaints within five working days of receipt.

If you are not satisfied with how we have dealt with your complaint, you may contact our regulator, the General Pharmaceutical Council, either by telephone: 020 3365 3400 or by submitting an online form: