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Delivery

Our delivery rates and providers

Due to the ongoing coronavirus crisis, please expect slight delays to your order. You can track the latest updates by visiting your account area. As we are experiencing a large volume of queries, we would appreciate if you would only contact us with urgent queries. Please note our phone lines are not currently operating but we're still contactable via email or live chat.

All orders must be approved by a prescriber before they can be dispatched, please note if you choose express delivery, this will be from the point the item is approved by the prescriber. This is usually within a few hours but can take up to 72 hours from placing your order.

Orders are sent signed for or guaranteed for express delivery, customer services cannot fast track your order to be reviewed by the prescriber.

Service Price Details
Royal Mail Tracked 48 £2.99 Estimated delivery within 4-5 working days. Delays may occur due to increased volume with couriers.
Royal Mail Special Delivery 1pm £5.95 Delivered by 9pm the next day if ordered before the cut-off time. Cut-off time is 3pm on weekdays and 11am on Saturdays. If you order after the cut-off on a Friday then your order will be delivered on Monday. If you order after the cut off on a Saturday then your order will be delivered on Tuesday.
Royal Mail Special Delivery 9am £12.95 Delivered by 12pm the next day if ordered before the cut-off time. Cut-off time is 3pm on weekdays and 11am on Saturdays. If you order after the cut-off on a Friday then your order will be delivered on Monday. If you order after the cut off on a Saturday then your order will be delivered on Tuesday.
DPD Next Day £5.95 Delivered on an express service within 1-2 working days, if ordered before the cut-off time. Cut-off time is 3pm on weekdays and 11am on Saturdays. If you order after the cut-off on a Thursday then your order will be delivered on Monday.

Rated Excellent for our service on trust pilot

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Here to help you

Our Customer Service is available Monday to Friday 9am - 4pm. If you need urgent assistance, do not use this service. Call 111, or in an emergency call 999. Visit our help section