Great service and speedy delivery

UK meds is a reliable source, no issues based on numerous purchases

UK meds is a reliable source, no issu...

Inhaler was delivered on the time stated

I have said all I want to say recommended

I have said all I want to say recomme...

Simple so easy

Excellent service

👍

Perfect

Excellent service as always. Easy site to navigate, and delivery is always prompt. Never had issues ordering and have been using this site for years, and will continue to do so as getting to a GP in person is increasingly difficult.

Excellent service as always. Easy sit...

Excellent service as usual and my medication was very quick . A quick delivery also .

Excellent service as usual and my med...

Excellent and timely service, both in terms of consulting their specialist doctor and delivering the medicine. I am truly grateful.

Excellent and timely service, both in...

Very good and very Prompt, thoroughly Recommend it.

Very good and very Prompt, thoroughly...

Very speedy delivery. Easy ordering.

Good communication and delivery service

Good fast service and actually has a phone number to speak to someone if you have a problem.

Good fast service and actually has a ...

<div><div><div><h2>How We Are Regulated</h2>
As an online prescription service, we are committed to earning your confidence in both our credentials and our healthcare partners.
Our partner pharmacies are fully registered in the UK and we continually adopt new, innovative systems to not only meet but exceed industry standards.
Read on to learn more about our healthcare team and the regulatory bodies that ensure accountability and uphold the quality of our service.
<h2>Key Takeaways</h2>
<ul>
<li>
<h3>Regulated and Safe Service</h3>
UK Meds is fully committed to patient safety and regulation. Partner pharmacies are registered in the UK, and prescribers' credentials are transparent and accessible to users.
</li>
<li>
<h3>Identity Verification and Confidential Consultations</h3>
To ensure security, UK Meds partners with Yoti for identity verification. Consultations are confidential and treated with the same care as in-person GP visits, safeguarding privacy while assessing individual health needs.
</li>
<li>
<h3>Customer Feedback and Support</h3>
UK Meds prioritises customer service, welcoming feedback through platforms like Trustpilot and Google Reviews. The customer service team is readily available for questions, and complaints are promptly addressed with a transparent procedure.
</li>
</ul>
<h2>Our Independent Prescriber Team</h2>
Our partner pharmacies employ fully qualified pharmacists. They are responsible for the safe handling of your medications.
For any prescription issued through our service, you can view the prescriber's name, registration number and location by logging into your account and checking the relevant order details.
<h3>Our Partner Pharmacies</h3>
The pharmacies we work with are fully registered in the UK and regulated by <a href="https://www.pharmacyregulation.org/" target="_blank"> The General Pharmaceutical Council. </a>
You can find out more about our partner pharmacies below:
<ul>
<li>Medicines2Patient, registration number <a href="https://www.pharmacyregulation.org/registers/pharmacy/9011487" target="_blank"> 9011487</a></li>
</ul>
<h3>Our Prescribers</h3>
We only work with doctors and specialist doctors that are in the UK. All our doctors are registered with the <a href="https://www.gmc-uk.org/" target="_blank"> General Medical Council </a> and <a href="https://www.healthcareimprovementscotland.scot/" target="_blank"> Health Improvement Scotland. </a>
You can find out more about our prescribers below:
<ul>
<li>Dr Ciara Grant, registration number <a href="https://www.gmc-uk.org/registrants/8084646" target="_blank"> 8084646 </a></li>
<li>Dr Alan Stewart Whitelaw, registration number <a href="https://www.gmc-uk.org/registrants/4509761" target="_blank"> 4509761 </a></li>
<li>Dr Ian Jonathan Donald, registration number <a href="https://www.gmc-uk.org/registrants/7485639" target="_blank"> 7485639 </a></li>
<li>Dr Anne Gillespie, registration number <a href="https://www.gmc-uk.org/registrants/1312559" target="_blank"> 1312559 </a></li>
</ul>
<h2>A Safety-First Approach</h2>
We prioritise patient safety in every aspect of our service. To securely verify a patient's identity, we partner with Yoti, an accredited company known for advanced biometric technology and high-security standards. It should be noted that Yoti does not access your medical records but works solely to confirm your identity.
When you create an account and place your first order, an initial identity check runs in the background. If further verification is needed, Yoti may request additional information. Orders may be cancelled if identity checks aren't met, with any pre-authorised payments promptly released.
In cases where prescribers need additional medical information, they may contact you directly. However, if an order is deemed unsuitable, their decision is final and cannot be appealed. This approach ensures a trusted, secure experience for all our patients.
<h3>Our Medicines</h3>
<a href="https://www.gov.uk/government/organisations/medicines-and-healthcare-products-regulatory-agency" target="_blank"> The Medicines &amp; Healthcare products Regulatory Agency </a> (MHRA) regulates medicines and medical devices in the UK. All the medicines we supply meet the stringent requirements set out by the MHRA and are fully licensed for use in the UK.
<h2>Who Can We Provide Treatment To?</h2>
We offer over-the-counter products and prescription medications to individuals aged 18 and above.
To obtain a medication, whether over-the-counter or prescription, you'll complete a confidential online consultation. This allows our healthcare professionals to understand your health status and any relevant conditions, ensuring they recommend the best treatment options for you. This private consultation is treated with the same confidentiality as an in-person consultation with a GP or pharmacist.
<h2>About Us</h2>
Our values are at the core of everything we do. We are dedicated to fostering trust and transparency, ensuring our customers have confidence in us. This means we prioritise authenticity, sourcing all medications from trusted UK suppliers, and maintain stringent data privacy so that only qualified professionals access your medical information.
Customer service is equally important to us and our knowledgeable team is ready to assist with any queries. With discreet packaging and clear communication, we are committed to providing a secure, reliable service every step of the way.
UK Meds Direct Ltd operates from Castlebridge Office Village on Castle Marina Road, Nottingham. As a UK-registered business, we adhere to the highest of standards. Our company is registered under Company Number: 10225625.
<h2>How Can I Submit Complaints?</h2>
If you have a complaint about our service you can <a href="https://www.ukmeds.co.uk/help/complaints" target="_blank"> find our complaints procedure on our website </a> .
We aim to acknowledge written complaints within two working days and provide a full response within five working days. For email communication, please reach out to us at <a href="mailto:help@ukmeds.co.uk" target="_blank"> help@ukmeds.co.uk </a> . You can also report any side effects or product concerns through <a href="https://yellowcard.mhra.gov.uk/" target="_blank"> the MHRA Yellow Card System </a> for added safety.
<h2>We'd Love To Get Your Feedback</h2>
Your feedback, whether positive or constructive, helps us enhance our services and recognise what we're doing well.
You can leave feedback on independent platforms like <a href="https://www.feefo.com/en-GB/reviews/uk-meds" target="_blank"> Feefo</a>, <a href="https://uk.trustpilot.com/review/ukmeds.co.uk" target="_blank"> Trustpilot </a> and Google Reviews, which our team monitors regularly.
Alternatively, reach out directly to our customer service team. We're always here to listen and assist with any questions or suggestions you may have.</div></div></div>

Learn UK Meds responsible approach to delivering your medications via our online medical prescription clinic &amp; team of registered independent prescribers.

Responsible Medical Prescription Service

Responsible Medical Prescription Service Page

Do you know exactly what medication you're looking for? Find it quickly and easily on our list of A-Z treatments.

Treatments A-Z

Do you know the condition you have but aren't sure on the medication name? Find it easily on our conditions A-Z list.

Conditions A-Z

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